Refund Policy

Refund Policy

We want you to love your portrait. Here is how returns and refunds work.

Personalized products

Because each portrait is made specifically from the photo you provide, we cannot accept returns or offer refunds simply for a change of mind, in line with EU consumer law on personalized goods (see our Terms of Sale).

Damaged, defective, or incorrect items

If your portrait arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at daniboquerone@gmail.com with photos of the issue, and we will offer a reprint or a refund.

Lost or delayed shipments

If your order has not arrived within a reasonable time of the estimated delivery window, contact us and we will investigate with our shipping partner.

How refunds are issued

Approved refunds are issued to your original payment method within 14 business days.